Technical Program Manager - Change Management

The Change Management Technical Program Manager is responsible for partnering with Product, Design, Construction, and Operational Data Center Teams to manage changes for in-flight operational, design and construction projects. This role enables site teams to effectively execute and track changes across the program.

Role Description

• Partner with Product, Design, Construction, Operational, and other Data Center Teams to identify and manage changes to in-flight operational, design, and construction projects.

• Collaborate with the Change Management team to develop and implement change management plans that ensure changes are implemented in a timely and efficient manner.

• Analyze and communicate changes to affected stakeholders and ensure awareness of the impact utilizing Bulletins or other communication methods.

• Track status of changes and report progress on a project, regional, and global level.

• Define, organize, and manage the activities that lead to the outcomes of the change; what, who, when, and how.

• Ensure a consistent process, quality, and execution in documentation and communication of changes. 

• Proactively identify stakeholders regarding change considering end-to-end processes across a large organization. Work with stakeholders to plan, prioritize objectives and success criteria, define business requirements, estimate task durations, and ensure schedules and dependencies are aligned and support change management objectives.

• Align stakeholders on decisions and support changing circumstances.

• Sustain a “Continuous Improvement” approach including ability to solicit feedback, identify and present process improvements and change management ideas.

• Identify and apply relevant best practices from other Google processes and technologies and industry standards for the Change Management Program.

• Collaborate with the Change Management team on alignment on the integration of the timelines, goals, and deliverables of related projects and teams.

• Manage escalations and unblock constraints and dependencies.

• Demonstrate advanced communication management skills, including writing and presentations. Represent the programs from business, product, and technical perspectives.

• Demonstrate technical knowledge to the degree required and be comfortable working with Technical Leaders, engineers and construction methodologies. 

• Independently work to support change roadmaps, implementing plans for programs including impact analysis. 

• Proactively support programs requiring change management, monitor progress of change management rollout, and resolve misalignments. 

• Ad-hoc administrative tasks as needed, including scheduling meetings, taking meeting minutes, sending calendar updates, assisting with expense reports, etc.

• Identify and collaborate with the Change Management team on  future program enhancements as needed.

Minimum Qualifications and experience

• Bachelor's and/or Master’s degree in construction management, architecture, engineering, project management, or experience equal to such.

• Minimum 5 years of change management  on major projects and programs.

• Demonstrated skills in construction documentation to guide management of change communications 

• Proven record of successfully implementing processes and procedures on major projects or programs, preferably in support of mission critical or critical infrastructure.

• Proficiency in reporting systems and communication tools as related to design & engineering change is ideal.

• Excellent communication skills across multi-discipline / cross-functional stakeholders including executive management. 

Key Required Attributes

• Strong project management skills.

• Excellent communication and interpersonal skills (both verbal and written).

• Multitasking and time management in a fast-paced environment.

• Be able to work in a team environment or independently.

• Be able to bring innovation to existing processes and procedures.

• Strong analytical skills with ability to present data effectively

• Ability to meet deadlines and work under pressure.

Preferred Qualifications and experience

• PMP (Project Management Professional) certification

• Professional design or construction licensure, such as PE (Professional Engineer), P.Eng. (Professional Engineer), RA (Registered Architect), or CCM (Certified Construction Manager)

• Professional design experience in consulting or technology

• Familiarity with codes, specification and standards